Refund Policy

Last updated: May 2026

We want LumenCast to be useful for your business. Here is how refunds work.

Failed renders

Any render that fails for technical reasons is automatically refunded to your credit balance. You do not need to contact us.

Credit packs (one-time purchases)

Unused credits from one-time credit packs are refundable within 14 days of purchase, on a pro-rated basis (you are charged only for credits already used). Email support@lumencast.app with your order details.

Monthly subscriptions

You may cancel a monthly subscription at any time from the Manage subscription page. Cancellation stops the next renewal; the current month remains active. We do not pro-rate partial months.

Seasonal Pass (Aug–Dec)

Refundable within 14 days of purchase if fewer than 25 credits have been used. After that, the Seasonal Pass is non-refundable but credits remain usable through the season.

Quality concerns

If you are unhappy with the quality of a specific render, contact support@lumencast.app. We routinely refund credits when output does not meet a reasonable standard.

How to request a refund

Email support@lumencast.app from the address on your account, with the order or transaction date. We respond within 2 business days.